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What if I forget the answers to my TD IdentificationPlus questions?
Forgotten answers to TD IdentificationPlus questions
If you are having trouble logging into EasyWeb or the TD app because you have forgotten a response to a TD IdentificationPlus security question, please contact EasyLine telephone banking at 1-866-222-3456 or visit any TD Canada Trust branch for assistance.
If you are having the same issue with WebBroker, please call the EBS Helpdesk at 1-800-667-6299 for assistance.
Please note: You will be given several opportunities to respond correctly before being locked out of EasyWeb, the TD app or WebBroker. If you do get locked out of EasyWeb or the TD app, please contact EasyLine at the number above or visit any branch. For WebBroker, please contact the EBS Helpdesk at the number above.
Your password will be re-set, and next time you log in, you'll select five new security questions and answers.
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Please note that the answers to the questions are for information purposes only for the products discussed. Individual circumstances may vary. In case of discrepancy, the documentation prevails.