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Do I have to have a mobile phone to use Two-Step Verification?

No, you don't have to have a mobile phone to receive one-time security codes. You can also use a land line and receive your code by voice message. You can add up to 5 phone numbers to receive your unique security codes, so you can access your accounts no matter where you are.

Travelling without access to a phone number

If you get challenged and you don't have access to your recognized device while you are travelling, you can call us collect, free of charge, at 416-983-5393. We will be happy to help you get access to your account.

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