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Why can't I provide my own TD IdentificationPlus questions?

Please note: We’re gradually replacing security questions with Two-Step Verification which sends you a unique security code by text or voice message to your device of choice whenever we need to verify your identity. You simply enter that security code into the TD screen and continue banking. In the meantime, your account may still use IdentificationPlus Security Questions to verify your identity.

 

The reason that TDCT has provided a predetermined list of questions is to ensure that this screening feature is as secure as possible. In many cases writing your own questions can make them easier to guess and therefore could leave you more susceptible to fraud.

 

To reset your TD IdentificationPlus questions: 

In EasyWeb

  1. Select Profile & Settings from within the My Accounts tab or from the left navigation.
  2. Select Password & Security.
  3. Select the Edit link beside your Security Questions.
  4. Choose your question(s) and click Update selected questions. If you'd like to update all of your security questions, select theUpdate all questions button.

In WebBroker

  1. Click your name in the top right corner
  2. Select Customize Site
  3. Select Security Settings
  4. Choose your question(s) and click Update Selected Questions. If you'd like to update all of your security questions, select the Update All Questions button.

In the TD app

  1. Login, then select Profile & Settings from the main menu.
  2. Select Security Questions, then follow the steps to update any questions you wish, one at a time.
If you cannot log into EasyWeb or the TD app because you have forgotten your TD IdentificationPlus answers please call us at 1-866-222-3456.

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