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What should I do if I'm locked out of EasyWeb, the TD app or WebBroker on my computer or mobile device?
Please note: We’re gradually replacing security questions with Two-Step Verification which sends you a unique security code by text or voice message to your device of choice whenever we need to verify your identity. You simply enter that security code into the TD screen and continue banking. In the meantime, your account may still use IdentificationPlus Security Questions to verify your identity.
Locked out of EasyWeb, the TD app or WebBroker?
You will be given several opportunities to enter your security credentials before being locked out of EasyWeb, the TD app or WebBroker:
- If you're locked out because you entered the wrong password multiple times, you can use the "forgot password" option on the login screen to reset your password.
If you're locked out because you entered an incorrect answer to a security question, or you entered an incorrect security code multiple times, please call EasyLine telephone banking at 1-866-222-3456 or visit any TD Canada Trust branch for assistance. If you're a WebBroker client, please call the EBS Helpdesk at 1-800-667-6299 for assistance.
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Please note that the answers to the questions are for information purposes only for the products discussed. Individual circumstances may vary. In case of discrepancy, the documentation prevails.