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What are TD Fraud Alerts?
TD Fraud Alerts is a free1 way for us to instantly2 notify you by text message to your mobile phone number, if we detect suspicious activity with your TD Access Card for your personal bank accounts, or on your personal or business TD Credit Card and the Additional Cardholder(s) on your Account.
TD Fraud Alerts text messages will include information about the transaction – including the card you used, the merchant name and transaction amount – and ask you to confirm it. You can respond to the text quickly and easily by replying with a “Y” for "Yes'" or “N” for "No". Based on your reply, we will unblock or block your card immediately.
Please ensure your Canadian mobile phone number is up-to-date on your TD profile so that we are able to send you TD Fraud Alert text messages. TD Fraud Alert text messages will be automatically sent to customers who have a Canadian mobile phone number and a Canadian mailing address in their TD customer profile.
To add/update your mobile number, you can do so in any of the following ways:
- Log into EasyWeb. Select Profile and Settings.
- Log into TD app. Select Profile.
- Call EasyLine Telephone Banking
- Visit your local TD branch
Find out more about TD Fraud Alerts.
1. TD does not charge any fees for TD Fraud Alerts. However, standard wireless carrier message rates may apply
2. You are responsible for ensuring the mobile phone number we have on file is accurate and notifying us of any changes. We will send the TD Fraud Alert text message instantly upon detection of suspicious activity; however, receipt of the text message may be delayed or prevented due to a variety of factors such as technology failures, service outages, multiple third party involvement. TD Fraud Alert text messages will only be sent to customers who have a Canadian mobile phone number and a Canadian mailing address in their TD customer profile.
Please note that the answers to the questions are for information purposes only for the products discussed. Individual circumstances may vary. In case of discrepancy, the documentation prevails.