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When I respond to a TD Fraud Alert via text message, confirming the activity is fraudulent via text message, why do I still need to call TD?
If you do not recognize the activity and reply "N" via text message, your TD Access Card or your TD Credit Card/your Authorized User's Card will remain blocked to prevent further transactions from going through. You will then need to call the TD Loss Prevention Centre so that we can investigate the transaction.
TD Loss Prevention Centre can be reached toll-free at 1-866-808-7090 for TD Access Cards and 1-888-347-3261 for TD Credit Cards.
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Please note that the answers to the questions are for information purposes only for the products discussed. Individual circumstances may vary. In case of discrepancy, the documentation prevails.