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What if I forget the answers to my TD IdentificationPlus questions?

Forgotten answers to TD IdentificationPlus questions

Please note: We’re gradually replacing security questions with Two-Step Verification which sends you a unique security code by text or voice message to your device of choice whenever we need to verify your identity. You simply enter that security code into the TD screen and continue banking. In the meantime, your account may still use IdentificationPlus Security Questions to verify your identity.


If you are having trouble logging into EasyWeb or the TD app because you have forgotten a response to a TD IdentificationPlus security question, please contact EasyLine telephone banking at 1-866-222-3456 or visit any TD Canada Trust branch for assistance.

If you are having the same issue with WebBroker, please call the EBS Helpdesk at 1-800-667-6299 for assistance.


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