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How do I send a secure message?

Sending a secure message in EasyWeb
 
To send us a secure message, follow the steps listed below:
  1. Access the Send Messages page by selecting: My Account > Accounts > then Communications from the left menu and then selecting Send Messages.
  2. Select the account the message is Related to (optional).
  3. Choose a Topic.
  4. Enter a Subject (optional).
  5. Type in your message.
  6. Click the 'Notify me when I receive a response' checkbox if you would like an email to notify you that we’ve responded.
    Note: You can permanently update your email address on the Profile & Settings > My Profile page.
  7. Click the Send Message button to submit the message.
    Note: You can also Cancel the message or Save to Drafts.
Important Information:
  • Sent Messages are normally reviewed/processed within 24 hours
  • If your request is of an urgent nature, please call EasyLine telephone banking at  1-866-222-3456
  • Customer Service will be happy to reply to your questions or concerns, however, transaction processing limitations apply.

Responses will be posted under Communications > View Messages and you will be informed on new unread message in Accounts in My Inbox at the top.

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Please note that the answers to the questions are for information purposes only for the products discussed. Individual circumstances may vary. In case of discrepancy, the documentation prevails.

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