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How can I tell if the Interac e-Transfer notification I received is real?
When someone sends you money or a request for money using Interac e-Transfer, you will receive a notification from INTERAC by email or text message (SMS), or possibly both if the sender used your email address and mobile number.
The notification from INTERAC will include a URL link that will take you to the INTERAC gateway page where you can select your financial institution to deposit the funds to (if receiving money) or withdraw the funds from (if accepting a request for money).
BEFORE opening any email or text message and before clicking any URL link provided within an email or text message, please follow these guidelines to help protect yourself and your system or device from phishing, smishing and malware attacks:
- Is the sender's name familiar to you?
If you don't know the sender named in the notification, DELETE the email and text message
- Were you expecting a transfer or money request from this sender?
If you were not expecting a transfer or money request from the sender, then before opening the email or SMS/text message, contact the sender and verify if they sent this to you. If they didn't or if you can't get a hold of them, DELETE the email and text message.
- Does the message look suspicious even though you were expecting a transfer or money request from the sender?
If the notification seem suspicious (e.g. not in a format you're familiar with receiving from INTERAC; worded peculiar; destination hyperlinks and logos are not for INTERAC; mismatch URL title vs. actual link name; errors in message; etc.) then contact the sender and verify if they sent this to you. If they didn't or if you can't get a hold of them, DELETE the email and text message.
If you receive a notification from INTERAC that you weren’t expecting, contact the sender through a different communication channel to verify. If the notification comes from someone you don’t know, or you suspect it may be fraudulent, do not respond or click any links. Forward the email to email@example.com. Then, delete the notification.
- Phishing - attempts to obtain sensitive information such as usernames, passwords, credit card information, etc. and possibly deliver malicious software (malware) to damage your system and data.
- Smishing - SMS/text message phishing.
- Malware - any software designed to maliciously infiltrate and damage the way a computer or device works (often described with terms such as viruses, worms, Trojan horses, ransomware, spyware, adware, and scareware, etc.).
Please note that the answers to the questions are for information purposes only for the products discussed. Individual circumstances may vary. In case of discrepancy, the documentation prevails.