How can we help you?
We matched that to:
Will I have to do Two-Step Verification when I travel?
Two-Step Verification is required when you login to your account from a device we don't recognize. A recognized device is a device that you have used to login to access your TD accounts before.
To avoid disruption while travelling, we encourage you to take the following steps:
- Download and register the TD Authenticate app from the App Store or the Google Play Store before you leave. You can access the TD Authenticate app wherever you are because it doesn't require Wi-Fi or cell phone reception. This makes it a great security option for people who are travelling. TD Authenticate app can generate a security verification code without the need for texts or phone calls
- If you travel and have access to a land line or mobile phone number that you trust at your destination, we recommend adding that phone number to your Security Settings before you leave. Otherwise, you may not be able to receive the one-time security verification code and login once you are outside the country
- If you are bringing your own laptop, mobile device or tablet, download the latest version of the TD Authenticate app and make sure to log in at least once before you leave for your trip
- Consider changing your Login option for receiving a one-time passcode to "Only when we want to confirm your identity" in your security settings.
Important: To update or add additional phone numbers in your Security Settings, you're required to have access to one of the phone numbers you've previously verified to receive a one-time security code.
Visit our Contact Us page and one of our customer service specialists will be happy to assist you.
We're listening to your feedback and are actively working on more options for when you travel. We're excited to bring them to you soon.
Please note that the answers to the questions are for information purposes only for the products discussed. Individual circumstances may vary. In case of discrepancy, the documentation prevails.