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What should I do if I made a mistake when making a bill payment?

Making corrections to a bill payment online:

If you make a bill payment or a Personal Payee payment today and then notice it is incorrect, you can cancel the Bill Payment in EasyWeb.

After you login:

  1. Select Pay Bills along the left-hand menu bar
  2. Select Payment History from the left-hand menu bar
  3. To cancel a payment that has been initiated on the same day, select Cancel under the Action tab on the right-hand side of the payment history screen
  4. Follow the remaining prompt to successfully cancel your Bill Payment

If the payment was made prior to the day you would like to cancel it or you need assistance with your request, you can also visit your local Branch or call EasyLine Telephone Banking for assistance.

Note: If you notice a mistake after 11:59 p.m. ET of the day you made the payment, the funds will have been sent according to your instructions. You will need to contact the Payee or recipient to resolve the situation.

If you have set up a pre-authorized recurring payment (postdated bill payment or Personal Payee payment), you can cancel the payment in EasyWeb.

After you login:

  1. Select Pay Bills from the left menu.
  2. Select Scheduled Payments.
  3. If you use more than one Access Card, choose the Access Card used to make the payment.
  4. The screen will show your detailed list of Scheduled/Pending Payments
  5. To cancel a payment listed as Pending, select Cancel under the Action column.
  6. When the small window opens, select Yes, cancel.

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